Customer Stories - Dust

Customer Stories

A collection of 25 posts

Why Mirakl chose Dust as its go-to agentic solution

Customer Stories

Why Mirakl chose Dust as its go-to agentic solution

Mirakl was founded in 2012 by serial entrepreneurs Adrien Nussenbaum and Philippe Corrot to help companies build and scale third-party marketplaces—effectively creating the “marketplace software" category in Europe and beyond. Innovation is core to Mirakl's DNA, so when AI emerged as a transformative force, the company

How Wakam cut legal contract analysis time by 50% with Dust

How Wakam cut legal contract analysis time by 50% with Dust

About Wakam Wakam is a B2B2C insurance company that designs custom insurance solutions distributed as white-label products through its Play & Plug® technology platform. Their solutions reach customers through 100 distributor partners across 32 countries. With a turnover exceeding €836 million in 2024, Wakam has established itself as the European

Doctolib's AI Adoption Playbook: from 30-person pilot to company-wide deployment

Customer Stories

Doctolib's AI Adoption Playbook: from 30-person pilot to company-wide deployment

This is the last article in a four-part series exploring how Doctolib successfully rolled out Dust across 3,000 employees. This piece provides the tactical playbook for executing AI adoption across 3,000 employees—what worked, what didn't, and lessons learned along the way. * WHO: Implementation leaders and

From Risk to Reward: Inside Doctolib’s Enterprise AI Security Playbook

Customer Stories

From Risk to Reward: Inside Doctolib’s Enterprise AI Security Playbook

This is the third article in a four-part series exploring how Doctolib successfully rolled out Dust across 3,000 employees. This piece explains how their CISO managed deployment risks and reflects on challenges raised with Enterprise AI. * WHO: CISOs and Security Leaders managing AI deployment risks * PAIN: Balancing AI innovation

Why Doctolib's VP of Data & AI stopped internal development to buy Dust

Customer Stories

Why Doctolib's VP of Data & AI stopped internal development to buy Dust

This is the second article in a four-part series exploring how Doctolib successfully rolled out Dust across 3,000 employees. This piece explains why their VP of Data & AI decided to stop internal development of their 'DoctoGPT' solution to migrate to a fully-deployed Dust. * WHO: CTOs and

Why Doctolib made company-wide Enterprise AI a 'national cause'

Customer Stories

Why Doctolib made company-wide Enterprise AI a 'national cause'

This is the first article in a four-part series exploring how Doctolib successfully rolled out Dust across 3,000 employees, covering everything from cultural transformation and strategic decision-making to security implementation and tactical execution. This piece explains why their C-suite decided to make AI company-wide adoption a strategic priority. * WHO:

Wakam empowers teams with self-service data intelligence while reducing processing time

Wakam empowers teams with self-service data intelligence while reducing processing time

About Wakam Wakam is a B2B2C insurance company that designs custom insurance solutions distributed as white-label products through its Play & Plug® technology platform. Their solutions reach customers through 100 distributor partners across 32 countries. With a turnover exceeding €836 million in 2024, Wakam has established itself as the European

Alan’s PMM team transforms sales conversations into intelligence with AI agents

Alan’s PMM team transforms sales conversations into intelligence with AI agents

About Alan Alan is a leading digital health partner transforming healthcare by combining advanced technology with a human touch to make health journeys seamless and accessible. Founded in 2016 by Jean-Charles Samuelian and Charles Gorintin, Alan launched as the first new health insurer in France since 1986 and now operates

The End of Data Queues: How Alan Scaled Analytics with Dust

Customer Stories

The End of Data Queues: How Alan Scaled Analytics with Dust

Alan, a €4 billion digital health insurer across four countries, needed to solve a critical challenge: enabling hundreds of employees to access data insights without overwhelming their data specialists. With operations spanning insurance, healthcare, and digital platforms, teams constantly required data for decisions—but relying on data experts for every

Long live the builders: Thê-Minh Trinh

Customer Stories

Long live the builders: Thê-Minh Trinh

This interview -with news and links about and around Dust- was first published on our newsletter. Best way to stay tuned is to follow us right there! So Thê-Minh, who are you? I’m someone very curious, to the point of obsession sometimes. That’s probably how I got into

How Clay is powering 4x team growth with Dust

How Clay is powering 4x team growth with Dust

Over the past two years, Clay went from a startup with virtually no revenue to a powerhouse valued at $1.5bn with over 8,000 customers and 130+ integrations with world-class data partners. During this period of exponential growth, one of Clay’s biggest priorities has been scaling their mission-critical

Blueground accelerates customer support resolution time with Dust

Customer Support

Blueground accelerates customer support resolution time with Dust

Discover how Blueground boosted customer satisfaction and cut support resolution time using Dust AI agents for customer service.

How Alan produces customer stories 80% faster with Dust

How Alan produces customer stories 80% faster with Dust

About Alan Founded in 2016, Alan is revolutionizing healthcare access by combining insurance with a comprehensive digital health platform. Operating in France, Spain, Belgium, and Canada, Alan connects users directly to doctors, therapists, and specialists through intuitive digital interfaces, eliminating the administrative friction that is typically found in healthcare experiences.

Malt cuts support ticket closing time by 50% with Dust

Customer Support

Malt cuts support ticket closing time by 50% with Dust

As Europe’s leading freelance marketplace, Malt empowers companies to connect with top-tier independent talent. But with rapid growth came the challenge of managing multiple customer support tickets while keeping the customer team efficient. To streamline workflows and improve access to information, Malt partnered with Dust, embedding AI-powered agents into

Lifen Saves up to Two Hours per Week per Employee with Dust

Customer Support

Lifen Saves up to Two Hours per Week per Employee with Dust

Discover how Lifen drives productivity with Dust AI assistants, saving hours weekly.

Kyriba: Accelerating Innovation with Dust

Customer Stories

Kyriba: Accelerating Innovation with Dust

How Kyriba accelerates innovation across teams by transforming operations with Dust

How Lucas, People Analyst at Alan, Introduced Dust to his HR Team

Recruiting & People

How Lucas, People Analyst at Alan, Introduced Dust to his HR Team

Alan's HR team quadruples AI adoption with Dust, transforming daily workflows.

How Qonto Achieved 70% Faster Localization and Streamlined Operations with AI Agents

Customer Stories

How Qonto Achieved 70% Faster Localization and Streamlined Operations with AI Agents

Qonto streamlines operations with Dust's AI assistants, saving 50,000 hours yearly.

How Valentine, Head of Marketing at Fleet, Uses Dust

How Valentine, Head of Marketing at Fleet, Uses Dust

Discover how Fleet's marketing lead masters new roles with Dust's AI tools.

20%+ productivity gains in Sales: Insights from Alan and Payfit on GenAI Implementation

Customer Stories

20%+ productivity gains in Sales: Insights from Alan and Payfit on GenAI Implementation

On July 11th, we hosted our inaugural event for leaders convinced by the potential of Generative AI (GenAI) to grow and accelerate their companies. The event featured a fireside chat with Charles Gorintin, CTO of Alan, and Sylvain Grande, Chief Product Officer of Payfit, led by Gabriel Hubert, Co-founder and

50% Time Savings: How Didomi Transformed Privacy Compliance with AI

50% Time Savings: How Didomi Transformed Privacy Compliance with AI

Discover how Didomi's legal team cuts workload by 50% with Dust's AI assistants.

PayFit Accelerates Content Creation and Knowledge Sharing with Dust

Customer Stories

PayFit Accelerates Content Creation and Knowledge Sharing with Dust

Discover how PayFit leverages Dust AI assistants to improve their internal processes.

How Dario, Associate to the CEO at November Five, Uses Dust

Customer Stories

How Dario, Associate to the CEO at November Five, Uses Dust

Discover how November Five accelerates work with Dust, turning 3-hour tasks into 30 minutes.

How Vincent, Engineer at Alan, Uses Dust

How Vincent, Engineer at Alan, Uses Dust

Discover how Alan's engineering team speeds up projects 20% with Dust's AI assistant.

Pennylane's journey to deploy Dust for Customer care teams

Customer Support

Pennylane's journey to deploy Dust for Customer care teams

Discover how Pennylane's support team scales customer care with Dust's AI assistants.