Product Update 9
Hi there,
We've shipped several new capabilities to help you work more efficiently with your Dust assistants. Here's what's new:
π¬ Sync Private Slack Channels
You can now synchronize private Slack channels with Dust:
- Add the Dust bot to your private channel
- Admins will see the channel marked as private in Slack data synchronization
- Ask an admin to activate synchronization and add it to your space(s)
Want to enable this feature? Reach out to support@dust.tt!
π Improvements to Data Tools
Include Data Tool
We renamed "Most recent data" to "Include data" with optional time bounds. You can now include full documents in your assistant's context window when they fit.
Extract Tool
The Extract tool now better considers conversation context when deciding what data to process. You can capture comprehensive insights from support tickets, sales meeting transcripts, or user research material to inform strategic decisions.
Data Export and Visualization
You can now download data from graphs in conversations as CSV files. For transparency, we've added a code inspection button in visualizations.
ππ Feedback on Conversations
A new thumbs-up/down system gives you clearer ways to provide feedback on assistant responses. Add context through a simple dialog to help builders improve performance. Access feedback data through the workspace-usage API, with UI access coming soon.
π¬ Zendesk Connection
Connect your help center with Dust β sync published articles, ticket histories, and knowledge bases. Search past support conversations, link similar cases, and respond with context from your documentation.
The integration offers granular controls for brand and category permissions, with separate settings for help center and ticket access (last 180 days).
Want to try it? Contact support@dust.tt!
π Raycast Extension Updates
We've updated our Raycast extension with streamlined sign-in using your Dust account (no workspace key needed), quick access to favorite assistants, and more improvements.
π¨ UI Refresh
We're continuously improving your Dust experience with thoughtful design updates to make interactions smoother and more engaging.
π Coming Soon
- 𧩠Browser Extension: Access assistants right in your browser
- πͺπΊ EU data hosting for Enterprise customers
- π Salesforce Connection
- β And more improvements...
π° Latest from Dust
Customer Stories
- Driving Internal Productivity with Dust: Lifen Saves up to Two Hours per Week per Employee
- Kyriba: Accelerating Innovation with Dust
Recent Talks
We'd love your feedback on these improvements and suggestions for future updates.
Thank you for being part of the Dust community!
β¨ Join Dust!
We're hiring across engineering, product & more! Help us build the future of Dust by checking our jobs board.
The Team at Dust